Wednesday, September 22, 2004

I can't really believe this just happenned. I ordered some plants via mail order from Mountain Valley Growers. I posted about this before, I was really excited. Here's the response I got:

Good morning, and thank you for contacing us.
Your package was returned to us due to an incomplete delivery address.
If you feel this to be in error, you may place a claim with UPS for the amount of your package.
We will be happy to supply you with any information you may need.

Unfortunately, when the plants were returned they had expired.
Our gaurantee does not cover delivery failures due to an incomplete address.

We are sorry there was a problem.
Customer Service Mountain Valley Growers, Inc. The Nation's largest supplier ofcertified organic herb and perennial plants.

What this means is that I am out $50 and all of my faith in local organic businesses offering better service than glossy chains. Actually any service: I paid for something I never received and was never contacted about, but apparently that is my fault. I want to cry.

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